This Privacy Statement describes our gathering, storing, dissemination and processing practices in respect of any personal data of individuals when they access and use personalaccident.com.my via desktop or mobile App or other services provided by SmartPA Solutions (hereinafter referred to collectively as SmartPA). It is intended to be read together with SmartPA’s Terms and Conditions.
This Privacy Statement applies to all operations and business units of SmartPA. If any operations or business unit of SmartPA already has a data protection Privacy Statement in place, this Privacy Statement shall supersede and replace any such notice.
Please read this Privacy Statement to understand how we use and process the personal data we have collected or may collect from you.
If you are under 18, you should ensure that you obtain the consent of your parents or legal guardian before using our services and/or products.If you are a firm, corporation or entity supplying personal data of your partners, directors, shareholders, employees, officers and/or other persons to us, please do ensure that you have obtained their consent and bring this Privacy Statement to their attention.
This Privacy Statement sets out:
When you access or use SmartPA, or communicate with SmartPA or any of its officers, employees or agents, whether through written, published or electronic means, the telephone or otherwise, SmartPA may collect or receive personal or non-personal information or data about, in connection with or from you, including, without limitation, through cookies, pixel tags, website and data analytics, and other technologies, in accordance with the Malaysian Personal Data Protection Act 2013 (“PDPA”). Personal information or data may include, without limitation, your name, contact information, user profile, and information about your financial status. Non- personal information or data may include, without limitation, your browser information, internet protocol (IP) address, how you use the Website or any part thereof, and aggregated information. SmartPA will, as far as possible, inform you at each collection point as to what information is required and what information is optional.
Personal data refers to all information that relates directly or indirectly to you, including any sensitive personal data and expression of opinion about you. Sensitive personal data refers to any personal data as to your physical or mental health or condition, your political opinions, your religious beliefs or other beliefs of a similar nature, the commission or alleged commission by you of any offence or any other personal data as may be determined by law from time to time.
The personal data collected by us may include (but is not limited to) the following:
If need arises, we will obtain explicit consent from you to process sensitive personal data. We may however process personal data without your consent in limited circumstances as permitted by law.
We may collect and process personal data from you or from the third parties, for one or more of the following purposes:
We may collect personal data from customer application form, registration at or visit to websites owned and/or operated by SmartPA, registration for a specific service provided by us, use of our services, participation in our survey, entry in competitions, contests, promotions, programs organised by us, request for information regarding our product, commencement of any business or commercial relationship with us and/or any communication made with us.
We may also obtain your personal data from:
If you wish to correct, change or update your personal data, all you have to do is to go to contact us under [email protected]
You shall provide and maintain accurate, complete and current data required to register with SmartPA. You represent and warrant that all information furnished to SmartPA from time to time through its website or otherwise is correct, validly issued and legally binding on you.
You will be liable for any loss that results from any failure to notify SmartPA of such a change as a result of undue delay, your gross negligence or fraud. Where you fail to inform of any change in its address, SmartPA shall be discharged from all liabilities upon sending of any notice or document to the last known address.
In the event you may need to provide us with personal data relating to third parties (e.g. spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal data to us and for us to use accordingly, and (ii) informed them to read this Privacy Statement.
SmartPA reserves the right at any time to satisfy itself as to your identity and personal details provided including for the purposes of preventing fraud and/or money laundering and pending verification, we may withhold your access to your personal data. In addition, at the time of your application or at any time in the future, you authorise SmartPA to perform identity verification checks directly or using relevant third parties.
SmartPA aims to maintain its services in a manner that protects information from accidental or malicious destruction. Because of this, after you correct, change or update information from SmartPA Solutions, SmartPA may not immediately delete residual copies from SmartPA active servers and may not remove information from our systems.
Your access to most services and content are password protected. Therefore, you are solely responsible for your username and password to access the services and content. You must remember to log off from your account and close the browser window after use so that no unauthorized party can have access. You must not, at any time, divulge your password to any third party.
We will process personal data for the following reasons and may disclose to the following third parties:
Subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to SmartPA.
SmartPA shall be entitled to retain all data and information supplied by you for the use of SmartPA, notwithstanding the termination or suspension of our services to you.
We are committed to safeguarding your privacy. However, no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, despite SmartPA’s efforts to protect your personal data, SmartPA cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. All such transmission of information is carried out at your own risk and you agree not to hold SmartPA liable or responsible for any loss or damage resulting from any event including, but not limited to, your information being accessed, copied or otherwise used. SmartPA will, as far as reasonably possible, promptly notify all affected persons. You accept that you are responsible for keeping confidential your username and password to your account with SmartPA. However, once we receive your transmission, we will make reasonable efforts to ensure its security in our systems.
Whenever we send you any information, we will include instructions on how to unsubscribe and a link to do so. If you do not wish to receive further information of a similar nature, you may e-mail us. If you do not wish to receive any information of any kind from us at all, you may e-mail us.
WHETHER OBLIGATORY TO PROVIDE PERSONAL DATA AND CONSEQUENCES OF NOT PROVIDING
Where indicated (e.g. on our website, registration/application forms), it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you decline to provide such obligatory personal data, we may not be able to process your application or provide you with our services.
SmartPA uses “cookies”, where a small data file is sent to your browser to store and track information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites. While this cookie can tell us when you enter our sites and which pages you visit, it cannot read data off your hard disk.SmartPA may process and/or otherwise use information collected from cookies and other technologies, to improve the user experience and the overall quality of SmartPA services. You may set your browser to block all cookies, including cookies associated with SmartPA’s services, or to indicate when a cookie is being set by SmartPA. However, it’s important to remember that many of SmartPA’s services may not function properly if your cookies are disabled. In such situations, SmartPA shall not be held liable for any loss or damage resulting from your inability to use those features. Like many web site operators, SmartPA also uses the independent companies to measure and analyse the internet usage across SmartPA websites. This aggregate, non-personal data is collated by such independent companies provided to SmartPA to assist in analysing the usage of SmartPA websites.SmartPA also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. SmartPA collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The IP address is considered to be non-personal information and it may be dynamic (changing every time you connect to the Internet) or it may be static (unique to your computer). SmartPA collects your IP address in order to facilitate its administration and improvement of the Site. The information derived from your IP address can help SmartPA diagnose server problems, report aggregate information, and determine the fastest route from your computer to the Website.
We use among others, the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website.
Analytical/performance cookies. They allow SmartPA to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps SmartPA to improve the way the Website works, for example, by ensuring that users are able to use custom features.
Functionality cookies. These are used to recognise you when you return to the Website. This enables SmartPA to personalise its content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. SmartPA will use this information to make the Website and the advertisements targeted more relevant to your interests. SmartPA may also share this information with third parties for this purpose.
LINKS TO OTHER SITES
TRANSFER OF YOUR PERSONAL DATA OUTSIDE MALAYSIA
It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or strategic partners (“overseas entities”) who are involved in providing part of our services are located in countries outside Malaysia or if you use the services from a country other than Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such overseas entities are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.
SmartPA will comply with its obligations under the Malaysian PDAPA 2013 in relation to personal data transferred, stored, or processed outside Malaysia for as long as the data remains in SmartPA’s possession or control during the transfer.
However, if data needs to be transferred to or stored or processed in countries that have less stringent personal data protection laws than Malaysia in order to provide you with the services you request, you are deemed to consent to such transfer, storage, or processing in providing your personal data to SmartPA during your use of the Website.
You may at any time inform SmartPA that you wish to withdraw your consent to such transfer, storage, or processing of your personal data.
SmartPA will retain all information collected for as long as you continue to use the Website or SmartPA’s services. If you are a member and terminate your SmartPA account, SmartPA will retain the information, including personal data, collected during your membership for as long as reasonably necessary for any business or legal purpose.
SmartPA may record, and/or monitor any communication(s) (including telephone calls or other electronic communications) between you and SmartPA. SmartPA may do so in order to resolve queries in the future and/or for the purpose of ensuring security, staff training and complying with its legal and/or regulatory responsibilities.
When you visit our Services or send e-mails to us, you are communicating with us electronically. We therefore take this as your consent to receive communications from us electronically. By doing so you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any and all legal requirement that such communications be in writing
SmartPA may send you email notifications from time to time. You may not opt out of receiving certain service-related notifications that are:
You may, through written notice to SmartPA, opt out of other service-related notifications at any time, including:
SmartPA reserves the right at any time and at its sole discretion to revise, change, alter or vary the contents of our website and/or terms and conditions of use and/or the Privacy Statement as herein contained. The continued use of the website following any such revision, change, alteration of variation shall constitute the acceptance of, and agreement to be bound by such revision, changes, alteration and/or variation.
If you have any queries regarding this Privacy Statement, please contact us via our contact form.